870 EVO bought new, but 'not recognised' in Windows (and also not noticeable on Ubuntu).
It doesn't seem to be a question of formatting, as the disc is simply not recognised by the partition programmes either. Hilarious.

Does anyone know the problem or how to fix it?

Question

870 EVO bought new, but 'not recognised' in Windows (and also not noticeable on Ubuntu).
It doesn't seem to be a question of formatting, as the disc is simply not recognised by the partition programmes either. Hilarious.

Does anyone know the problem or how to fix it?

Answer

Samsung Electronics GmbH 
Hello, 
Thank you for your message.
Please describe this phenomenon to our support colleagues, who you can contact on 06196 77 555 77.
Our colleagues will be happy to help you.
Best regards from Schwalbach, 
Your Samsung Service Team

Answer

The SSD must first be initialised and formatted via Computer Management>Disk Management under Windows. Check whether the power supply and S-ATA cable are correctly connected to the mainboard. Check via BIOS if SSD is visible, otherwise warranty case. Greetings D.F.

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870 EVO bought new, but 'not recognised' in Windows (and also not noticeable on Ubuntu). It doesn't seem to be a question of formatting, as the disc is simply not recognised by the partition programmes either. Hilarious. Does anyone know the problem or how to fix it?