EUR439,–
De'Longhi Magnifica Evo
Product ratings
Pros
Cons
87 reviews
Awful Delonghi service and technical issues with machine
I bought this machine about 10 months ago. Nothing exceptional but fine for it's value. After the 4 first months, I got an alert for descaling . I followed the manual after 4 days of the alert and the machine blocked!
I called the support service and they told me off because it was my mistake that I could read the alert and do the descaling immediately.
They asked me to send them the machine so they could fixed it but as it was my fault they would charge me.
Due to healthy issues, I am not able to move a 10kg machine around so I called a Delonghi technician, I paid 50 francs to pick up the machine and they fixed it. Surprisingly, my guaranty covered the cost, although I was told that it wouldn't. Was it really my fault or just a machine's issues?
After 2 months, I got the same alert for descaling. I followed the manual immediately and I got the same problem. I contacted support service again and they asked me to send them the machine.
For the last 3 months, I am trying to explain that it is not my fault, that I cannot transfer the machine due to health issues and that they need to find a solution as the machine blocks every couple of months and I cannot pay 50 francs every time to transport it!
Service is awful, they hardly ever reply and they just ask me to contact other departments.
The machine breaks continuously for no reasons.
If you just want a machine that can make you a cup of coffee please make a favor to yourself and buy another one! I own this machine for 10 months and half of the time I was not able to use it! And of course there is no one there to solve my problems
Contra
- service
- quality
Easy to use, good coffee
Pro
- Have coffee now
Contra
- I now have problems sleeping when I drink coffee too late.
Design above the competition
Huge consumer of coffee in all its forms, this is one of the best automatic machines I have ever bought (the whole Evo range). Apart from its beautiful design and the fact that the coffee is excellent, the engineers have done an excellent job of maintaining it. With other manufacturers it is hell and time consuming, whereas with this Magnifica Evo you just have to remove the water drawer, open the trap door, take out the whole system and put it under water. Nothing else needs to be done (apart from starting the anti-limescale programme).
The milk foam system is also innovative because it can be cleaned at the touch of a button, so there's no need to clean it under water every day, just detach the tank and put it in the fridge. Small but easy to fill (opens by turning the lid to the right)
The touch buttons are convenient but too sensitive and sometimes they are selected by mistake.
The water tank is easy to fill (very frequently because of its cleaning water consumption) directly on the machine by removing the tank by half or by taking it out completely from the front. The same goes for the coffee, from above and very wide / large.
For the other functions, nothing to complain about, it does what it is asked.Pro
- Good coffee extraction
- Easy cleaning of the milk circuit
- Internal cleaning
- Large water/coffee tank Easy to fill
- Design/compact
- Price
Contra
- Large water consumption
- Touch buttons
This review was created for a different variant: Magnifica Evo
Top satisfied
Pro
- Milk foam system
- Relatively quiet
- uncomplicated
- Fast initial setup
- elegant design
- Very intelligently developed
- Price
Contra
- possibly milk foam container too small (two LattM possible), for this price there is nothing to complain about
This review was created for a different variant: Magnifica Evo
Works very well
Pro
- Simply
- Visually beautiful
This review was created for a different variant: Magnifica Evo
Good at first, then not at all
Was good for 3 months, then unfortunately not any more. Didn't go out of descaling mode, (factory) reset and telephone support didn't help, so send it in and wait... The same in various forums. Probably bad software, hands off, back to the mechanical espresso portafilter. Gaggiga Espresso for 120 euros at Amzn and ESE Tabs - simple, good & cheap if you don't want to grind freshly yourself.
Pro
- Integr. removable milk container
- Design in black
- Price performance
Contra
- Various reports on descaling problems
- Do you need to send it in for repair?
6 out of 87 reviews
How do ratings
work?