Neato Botvac D7 Connected
Robot vacuum
Product ratings
Pros
Cons
61 reviews
Failed in less than 3 months. No support from Galaxus or the manufacturer
In the past I had a Roomba 780 and was quite happy with it. After it finally died after several years of uses, I bought the Neato D7 in March 2020 due to some good review videos.
In theory it comes with 5 year warranty, but within less than two months it failed - it stopped charging from the base. We contacted galaxus, but there was no response for several weeks. Like they didnt care! And I have been a loyal customer for over 10 years!
Then we contacted Neato, who asked us to send it to their 3rd party repair center (they don't seem to have their own repair centers in Europe).
Now after 2 weeks, they informed us that they can't fix it and it has water damage - really? the base station was always in the dry place, and there has been never water in the areas we used it (i.e. indoors, on the parquet).
They also didnt provide any evidence to support the claims and simply refuse to repair or replace it.
And meanwhile, galaxus continues to neglect this request.
So I spent 400 CHF on this product and learnt that it is unreliable, has terrible customer service from the manufacturer and Galaxus.
In sum, avoid at all costs!
Pro
- Good suction power
Contra
- failed in less than3 months
- very poor customer service from Galaxus. No response for over several weeks
- Had a lot of problems with navigation
- Did not come with a Swiss adapter
Super easy, impressive wayfinding, great suction. I'm very pleased!
I wanted a robot that sucked well, had a handy app and laser navigation. I found all that in the D7. So far, I'm thrilled with it and every weekday the bot vacuums my flat at 2pm. 45 minutes, doesn't go into the shower, through a virtual line and sends me a floor plan when it's done. The first two times I was pretty creeped out by everything it vacuumed. Where the dust always comes from. And I had to learn that he doesn't like cables. Now, after a week, I am simply satisfied. However, it has to last about 3 years, otherwise it would be too expensive for me. But I won't know that for a few years.
Pro
- App
- Navigation
- Suction performance
Contra
- Price
- Follow-up costs for brushes and filters
Hammer part
Super hoover. No go lines are respected. Never gets stuck so far. Great price/performance ratio. App awesome. Cleaning times prog. Connected to Alexa Cleans via voice control. Flat divided into areas and targeted area cleaning. Everything works wonderfully. Highly recommended.
A good hoover but... in use there are some imperfections
Pro
- suction quality
- noise level
- navigation
Contra
- the laser rangefinder increases the height of the laser and it gets stuck under my sofa
- not possible to select several zones at once
- small dust pan
- single brush
Price / performance is not right
The vacuum cleaner comes with an orgy of packaging: 3xpacked. CH power cable is missing, but two "deadbeat cables" D and GB are included; directly for disposal. I already had 2 3D and one 5D. D7 is less noisy but hums unpleasantly. It also has a tendency to push up carpet edges. But cleans well. I hope the filters are compatible with the D5, as they are not with the D3. Now have a useless bearing. Cleaning the dust collector is easy. That's why I stayed with Neato and because I was hoping to use the old material.
Noisy and detective
Pro
- Map
- Cleans well
Contra
- Side brush presenting issues after a couple months of usage
6 out of 61 reviews
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