![Sony WH-1000XM4 (ANC, 30 h, Wireless)](/im/productimages/8/3/0/7/8/7/6/0/3/7/0/5/7/5/2/8/4/4/2/03d1a73a-7bb2-4bfd-8c8e-37e578b63ef2.jpg?impolicy=product&resizeWidth=130)
Sony WH-1000XM4
ANC, 30 h, Wireless
Sony WH-1000XM4
ANC, 30 h, Wireless
It seems to be getting more frequent. It has now started to happen to me too. Have there already been any solutions? Do I have to send the device in?
Hi laura.l,
we are sorry to hear this.
Try the following steps:
-Make sure you use the USB Type-C cable that came with the headset.
-Make sure the USB Type-C cable is firmly connected to the headset and to the USB power adapter or computer.
-Make sure the USB power adapter is firmly plugged into the power outlet.
-Check that the computer is turned on.
-Reactivate the computer if the computer is in standby (power saving) or sleep mode.
-If using Windows 8.1, update with Windows Update.
-Restart the computer and check if the situation has improved.
-Reset the headset.
If you still need help, we recommend that you contact us directly. Visit our website to contact us.
Sony Europe
Sony WH-1000XM is a good headphone with good sound and good bass, I can recommend it.